Textkernel service disruption notification

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The email below was sent by Textkernel on March 21st.

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Dear Customer,

We will perform an upgrade on Sourcebox and TKPortal for our EU customers on Thursday, 28th of March, starting at 23:00 (CET). Because of this, the services may be temporarily unavailable and users logged in at that time may experience logouts or short disruptions, but not more than a few minutes.

Thank you in advance for your understanding and should you have any questions, please contact our Support team via service@textkernel.nl.

Kind regards,
Textkernel’s Professional Services & Support team

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The email below was sent by Textkernel on March 19th.

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Dear Customer,

Because of internal blocking items, we decided to cancel our EU Production deployment announced for today.

Our engineers are working on addressing this. We will update you once we have the new dates scheduled.

Thank you once again for your patience and your understanding.

Kind regards,
Textkernel’s Professional Services & Support team

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The email below was sent by Textkernel on March 13th.

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Dear Customer,

We will perform an upgrade on Search for our EU customers on Tuesday, 19th of March, starting at 23:00 (CET). Because of this, the services may be temporarily unavailable and users logged in at that time may experience logouts or short disruptions, but not more than a few minutes.

Thank you in advance for your understanding and should you have any questions, please contact our Support team via service@textkernel.nl.

Kind regards,
Textkernel’s Professional Services & Support team

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