Resolved: Textkernel performance issue - Parsing services

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We just received the following message from Textkernel:

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Dear Customer,

We are currently experiencing technical difficulties that are affecting the performance of our parsing services. We are investigating this with the highest priority and will have it resolved as soon as possible. 

Thank you for your patience and understanding. Should you have any questions, please contact our support team at service@textkernel.nl

Kind regards,
Textkernel’s Professional Services & Support team

 

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On Wednesday Textkernel notified us that the issue is resolved:

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Dear Customer,

The technical difficulties we were experiencing yesterday have been resolved. We added more resources as we've seen an increased usage on our servers and now our services are fully back up and running.
Please accept our apologies for any inconveniences this may have caused you. Should you experience further issues or have further questions, you can reach us via email at service@textkernel.com.

Kind regards,
Textkernel’s Professional Services & Support team

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