The e-mail below was sent by Textkernel on January 15th.
In order to increase the database response time, we will add more CPU to our EU machines today, 15th January, starting at 7PM CET. Because of this, our services will be temporarily unavailable. We expect a downtime of approximately 15 minutes, but we cannot commit to a set time frame.
Thank you in advance for your understanding and should you have any questions, please contact our Support team via firstname.lastname@example.org.
Textkernel’s Professional Services & Support team