Resolved: Incident Javascript form not loaded on website

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Summary

As of this morning we are experiencing a level 1 issue on the Javascript form. This doesn't affect all customers that use Javascript application forms on the website. 

Reproduction

  1. Open a job advert on your website. 
  2. Click on 'Apply' then you will see that nothing happens or that it says 'Loading'. However, the application form isn't loaded.

Workaround

No workaround available.

Expected solution

Our development team is working on a solution with the utmost priority and we are trying our very best to have a fix for this issue today. Our apologies for the inconvenience.

Questions?

Do you have any questions about this issue? Please send an email to [email protected] or contact Customer Support by phone at +31 10 498 09 88.

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Comments

  • Avatar
    Ashna Lakhisaran

    At the moment the patch for version 12 is being built. When that is done the patch will be tested extensively. When the fix is tested as successfully we will deploy it to all orgs on this version.

    After the fix for 12 is done we will start building the fix for the 10 version.

  • Avatar
    Ashna Lakhisaran

    We're now testing the fix for version 12.

  • Avatar
    Ashna Lakhisaran

    The patch for version 12 didn't work. At the moment we're building a new patch for version 12 and the patch for version 10.

  • Avatar
    Ashna Lakhisaran

    The patches have been tested as successful. The patches for versions 10 and 12 are being pushed to all orgs.

  • Avatar
    Ashna Lakhisaran

    The patches for versions 10 and 12 have been pushed to all production orgs. They are still being installed on some sandbox orgs.

  • Avatar
    Ashna Lakhisaran

    The patch has been pushed to all orgs on the 11 version.

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