Resolved: Incident Javascript form with uploading documents in Chrome

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Summary

As of yesterday we are experiencing a level 1 issue on the Javascript form. It is not possible to upload a document whilst in Google Chrome browser with the latest version, 67.0.3396.79, due to an update on their side. This affects all document upload buttons which means candidates are not able to complete their job application when those fields are mandatory.

Reproduction

  1. Open a Javascript application form in the latest version of Google Chrome browser (67.0.3396.79)
  2. Click on the CV upload button --> nothing happens
  3. If the upload is required, the job application cannot be completed

Workaround

Possible workarounds are using a different browser or making the document fields non-mandatory (please be advised that this will lead to job applications having no documents).

Expected solution

Our development team is working on a solution with the utmost priority and we expect to have a fix for this issue today. Our apologies for the inconvenience.

Questions?

Do you have any questions about this issue? Please send an email to help@connexys.com or contact Customer Support by phone at +31 10 498 09 88.

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Comments

  • Avatar
    Natalie van der Loos

    The issue has been fixed for the orgs on the 10 and 11 version that use our css.

  • Avatar
    Natalie van der Loos

    The issue has now also been fixed for the orgs on the 12 version that use our css.

  • Avatar
    Ashna Lakhisaran

    The fix is being build for customers using their own css. Expected time for this issue to be fixed is 5 pm CEST,

    Edited by Ashna Lakhisaran
  • Avatar
    Ashna Lakhisaran

    For customers that use their own css a patch is being installed. This patch will fix the upload buttons for uploading documents. However, it doesn't fix the button for parsing the CV.

    Our development team is investigating this. Our apologies for the inconvenience.

  • Avatar
    Ashna Lakhisaran

    The patch mentioned in my earlier comment has been deployed to all orgs on version 12.

    At the moment we are building the patch to fix the CV parse button.

    Edited by Ashna Lakhisaran
  • Avatar
    Natalie van der Loos

    The patch to fix the CV parse button is currently being pushed to all orgs with version 12. It has already been fixed for versions 10 and 11.

    Edited by Natalie van der Loos
  • Avatar
    Natalie van der Loos

    The patch is installed on all orgs with version 12. The issue has now been completely resolved.

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