At 3:55 pm CEST, on May 7, Salesforce a Service Disruption started on the EU11 instance. During a service disruption, end users are unable to access the service. We will update the article as soon as more information is available.
At 4:26 pm CEST, May 07, the Service Disruption ended. The total duration of the disruption was 41 minutes.
At 4:26 pm CEST, May 07, Performance degradation began. During a performance degradation, end users are able to access the service, however, some functionality within the service may not be available or running at optimal performance.
At 4:33 pm CEST, May 07, the Performance Degradation ended. The total duration of the disruption was 7 minutes.
The root cause is currently under investigation by Salesforce. For more information please see the Salesforce Trust page for this incident.