(Resolved): Salesforce: Service Disruption EU18 September 11, 2018

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Update: the disruption has been fully resolved by Salesforce at 2:47 pm CEST on Sep 11. 

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At the moment there is a service disruption on the EU18 instance.

SERVICE DISRUPTION BEGAN
2:33 pm CEST, Sep 11
During a service disruption, end users are unable to access the service (org). The overall system is affected.
Status updates Salesforce EU18: https://status.salesforce.com/incidents/2655

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Comments

  • Avatar
    Ashna Lakhisaran

    INCIDENT RESOLVED
    2:47 pm CEST, Sep 11

  • Avatar
    Ashna Lakhisaran

    ROOT CAUSE
    On September 10, 2018 from 12:58 until 16:14 UTC and on September 11, 2018 from 12:33 until 12:47 UTC, the Salesforce Technology team resolved a service disruption on the EU18 instance. During this time, end users were unable to access the service. While the root cause of the recent EU18 service disruptions is unknown, we have narrowed down the possibilities to a software fault and a server configuration issue that caused contention on the application tier. Salesforce has implemented workarounds to prevent additional incidents, and has established procedures to recover quickly if they occur. Salesforce is working around the clock, and this issue has the highest level of attention from our Technology leadership and our executive team.

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