On your homepage in Salesforce you have two Connexys support links: Knowledge base and Submit a request. If you are not automatically logged in to the support environment when clicking on Knowledge base, the admin of your org can create a new homepage component for this link.
--Below the steps to create a new homepage component for Knowledge base--
Step 1: Go to Setup --> Build - Customize - Home - Custom Links
Step 2: Create a new custom link with a label that is suitable for your organisation (but still clear to users what it is for). The name will be automatically filled based on the label.
- The behavior should be on "Display in new window" and the content source needs to be "URL".
- The value is: https://help.connexys.com/hc/signin
OR: You can also edit the existing Knowledge base custom link and change the value to: https://help.connexys.com/hc/signin
Step 3: To make sure the new custom link is shown on the homepage, you also need to add to the existing homepage component or create a new one. For this you go to Setup --> Build - Customize - Home - Home Page Components. You either create a new component or edit the current used one. When creating a new component, you need to add both links: Knowledge base (either the new one or the altered old one) and Submit a request.
OR: If you changed the existing custom link in Step 2, you do not need to create a new homepage component, because the exisiting custom link is already available on the homepage.
Step 4: If you have create a new homepage component, you need to add this to the layout via: Setup --> Build - Customize - Home - Home Page Layouts.
Please note that some organizations do their own (first line of) support and the above mentioned links are therefore not available in those Salesforce orgs