ACTION MAY BE REQUIRED: EU0 Instance Refresh in November 2016

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As an admin of a Salesforce org on the EU0 instance, we would like to notify you of an upcoming instance refresh maintenance.

In order to prepare for your organization’s continued growth, Salesforce occasionally needs to perform an activity, called an instance refresh, where they upgrade the infrastructure supporting your instance in their data centers. This will enable Salesforce to continue to provide your organization with the same levels of performance.

Following this maintenance, your instance will move to another data center within the European Economic Area, and the name of your instance will change. Salesforce will inform you of your instance’s new name approximately two months prior to the scheduled maintenance window.

Do I need to take action?

We have reviewed the information provided by Salesforce and have come to the conclusion that you only need to take action if you retreive data like jobs, campus events and contacts via the webservice as described in this article.

The endpoint you currently use to retrieve the data via the webservice, will probably refer to the instance EU0. Since this name will change, you need to change the endpoint.

Getting the correct end-point

It is possible to change "EU0" to the new instance name (which is not known yet) after the refresh has been completed. However, you can and probably should use the custom domain that applies to your org. See this article on setting up a domain if this is not yet set up for your org.

You can find the custom Salesforce domain in Salesforce Set-up under Domain Management. See this picture:

The custom domain looks like this in most cases: "connexys-<4 numbers>". The soap address will then look like this:

<soap:address location="https://connexys-1234.cloudforce.com/services/Soap/class/cxsrec/cxsPositionWebservice"/>

The advantage of pointing the soap address to your custom domain is that in case of a future instance refresh or org move to another instance there will be no impact on your interfaces.

 

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The original email:

 

As an admin of a Salesforce org on the EU0 instance, we would like to notify you of an upcoming instance refresh maintenance.

In order to prepare for your organization’s continued growth, we occasionally need to perform an activity, called an instance refresh, where we upgrade the infrastructure supporting your instance in our data centers. This will enable us to continue to provide your organization with the same levels of performance you have come to expect from Salesforce.

Following this maintenance, your instance will move to another data center within the European Economic Area, and the name of your instance will change. We will inform you of your instance’s new name approximately two months prior to the scheduled maintenance window. If you follow our best practices linked below, the maintenance should be seamless.

What action do I need to take?
Follow our best practices, outlined on the Salesforce Infrastructure Overview & Best Practices (http://click.mail.salesforce.com/?qs=20d48dcbcb848b0248f7721e577ecce561ada010f6f158b9c1e6226ffc856272) site, to ensure that you are prepared for this maintenance.

 

1.

If you have any hard-coded references, you must update them to relative URLs or implement My Domain prior to the maintenance. Please note, not all hard-coded references are updated with My Domain. Review the Updating Hard-Coded References (http://click.mail.salesforce.com/?qs=1c8dcf28ea1dc9a26b0713c341932a50742c5712e6073c99f5facd917a148caa) article for more information.

2.

If your corporate network settings or email security filters restrict access to IP ranges or data centers, please ensure that you are including our current ranges (http://click.mail.salesforce.com/?qs=06c7f408c4327fc7740e5c429bf26870c4f2972c2921516578265c667f18936a) . We made updates to our Email Settings IP Ranges in May 2016.

3.

Prepare to refresh integrations if you are experiencing integration issues following the maintenance.

4.

Prepare to refresh your DNS cache if you continue to see a "Maintenance in Progress" alert following the maintenance window.

 

If you are not following our best practices prior to the scheduled maintenance window, your end users may no longer be able to access Salesforce after the maintenance is complete.

When will this maintenance occur?
The instance refresh will take place on Sunday, November 6, 2016 during the 02:00–06:00 UTC preferred system maintenance window. Your org will be available in read-only mode (http://click.mail.salesforce.com/?qs=034fad609896825c9bbdf2ecdb753cab60dd060af53f6d0f55bebc6743a381fb) for the duration of the maintenance.

How can I get more information?
We’ve created a one-minute readiness assessment (http://click.mail.salesforce.com/?qs=6439b99970b997553b1633079b953f8b7c8ec0db9af688fa5d3988270938a588) and a three-minute mini video (http://click.mail.salesforce.com/?qs=83251fd2a0726197dccfde8a68c85473023bd5439468a946706e2b1b621aa811) to help you determine what steps you may need to take to prepare.

More information is available in the Instance Refresh Maintenance (http://click.mail.salesforce.com/?qs=864f01a9848bf20c168c92705703a0b5ee17dc17483bbf5621fc3d6b7baee519) article. We also encourage you to collaborate with other Salesforce users within the Official: Salesforce Infrastructure (http://click.mail.salesforce.com/?qs=ea1ef83c9823eb159b9bedec918b8f6fbc4aaf3a2f76292b7a09762e80b43b7a) group in the Success Community.

For additional questions, open a case with Support via the Help & Training portal.

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