Salesforce: Service disruption March the 23rd, 2016 (Resolved)

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On March the 23rd a Salesforce service disruption occurred on two instances: EU3 and EU5.

The disruption on EU3 began at 19:30 UTC and was resolved as of 20:32 UTC. On EU5, the problem began at 18:54 UTC and was resolved as of 21:13 UTC. During these times, end users were able access the service, however, some functionality within the service may not have been available or running at optimal performance.

The disruption was caused by a resource contention issue on the database tier. Action was taken to isolate the contention, and as resources became available normal performance was restored.


Actions to Prevent Future incidents
The Salesforce Technology Team
- Is investigating the root cause of the resource contention
- Is investigating better ways to manage resource contention on our database tier

Information about the instance statuses can be found on this page.

 

To check on which instance your organisation operates, please visit this page, click on the question mark and enter the name of your domain.

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Please note that we monitor uptime statistics for all Salesforces EU nodes here:

http://www.siteuptime.com

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