Connexys support may ask you to grant login access in order to assist you with a question, issue or request.
Granting login access allows Connexys support to log into the application using your login. You must grant access for them and specify a duration for that access.
During the effective access period, they will be able to use your login and access your org in order to help you resolve any problems.
Steps
To grant login access, please take the following steps (Refer to the image below for visual instructions):
- Click on View Profile in the top right corner (Profile icon)
- Choose Settings
- In the My Personal Information section, choose Grant Account Login Access
- Set the Access Duration for Connexys Support.
NB. Usually one week will suffice. If only one of these options is visible, just set the expiration date for the one that is available. - Click Save.
NB. If this was requested by us, please give us an update you have done so.
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