REMINDER: CS8, CS14, CS15, CS16, CS17, and CS18 Sandbox Migration on May 20

Product & Service Notification
As an admin of a Salesforce org with at least one sandbox currently on CS8, CS14, CS15, CS16, CS17, and/or CS18, we want to remind you of an upcoming maintenance that involves moving these instances to new and improved infrastructure.

In order to provide exceptional performance, availability, and reliability of our service, we occasionally need to perform a capacity planning activity, called a sandbox migration, where we move all customers on an existing Salesforce sandbox instance onto new infrastructure.
When will the sandbox migrations occur?
The CS8, CS14, CS15, CS16, CS17, and CS18 sandbox migrations will take place between:

9 p.m. and 10:30 p.m. US Pacific Time on Saturday, May 20, 2017.

During the maintenance, your sandbox(es) will be available in read-only mode.
What action do I need to take?
If your corporate network settings or email security filters restrict access to IP ranges, please ensure that you are including the current Salesforce IP ranges. If you continue to restrict access to certain IP ranges, users may be unable to access the sandbox following the migration. We made updates to the article in February 2017.
How can I get more information?
For more information on how to prepare for this maintenance, review the How to prepare for a Sandbox Migration article.

For additional questions, open a case with Customer Support via the Help & Training portal.
Have more questions? Submit a request


Powered by Zendesk